Looking Forward

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Looking Forward


ETS will begin piloting UCSB’s first enterprise-level service desk, called the Enterprise Technology Service Center (ETSC), in Sept-ember 2015 in the Library. Library employees contact the ETSC via the web, phone, or web chat for all technical support services, including support for desktops & laptops, email, login/passwords, software, remote access, network connectivity, printing, scanning, and A/V equipment. A cloud-based application called Service-Now is utilized to standardize how the ETSC delivers IT services and communicates with customers. Once the ETSC is successfully piloted in the Library, ETS will begin collaborating with other customers to deploy the service center in their divisions and departments.



Once stabilization of Phase 1 of the PeopleSoft implementation is completed, ETS will work with Business & Financial Services to explore options for future projects and upgrades. Future project options include enhancements to the modules and reports implemented in Phase 1, adopting a UCOP-mandated chart of accounts structure, upgrading to PeopleSoft Financials 9.2, and the implementation of the PeopleSoft modules of Accounts Receivable, Billing, Contracts, Grants, and Project Costing. ETS will conduct initial discovery planning on one or more options, which includes determining high-level business requirements, conducting a preliminary fit-gap analysis, identifying impacts, performing a high-level solution design, and developing detailed project plans and estimates. This planning will culminate in proposals that will go to campus IT governance for discussion and priority setting.



Once the Java issues with the Electronic Timekeeping service have been reasonably resolved, ETS will deploy Kronos to the remaining 17 departments that are using it on a limited basis and to the 60 departments in the Academic Affairs, Athletics, and Research Divisions that are not yet using it. ETS will also support the Timekeeping Steering Committee, the Kronos Academic/Research Advisory Committee, and Audit & Advisory Services in their efforts to research options for timekeeping policies and procedures.



ETS will continue to support our local project sponsors and steering committee in preparing for UCSB’s UCPath implementation. In the coming year, UCSB will need to continue considering options for adapting campus human resources/academic personnel/payroll operations and services to use the new system and associated business processes. ETS is also recruiting key positions to support project activities.



In the coming year, ETS will establish agreements with divisional/departmental IT units as needed, and where capacity exists, to provide enterprise-level services. These agreements enable ETS to reduce costs and deliver services to the whole campus by leveraging existing IT capabilities found in divisional/departmental IT units. This approach ensures that the campus fully utilizes its existing IT resources toward common objectives.



The use of hybrid cloud solutions will grow in the coming year. The hybrid cloud allows the campus to utilize the computing resources of public cloud infrastructure providers in addition to on-campus computing resources, ideally in a seamless fashion. ETS will deploy hybrid cloud file services using StorSimple, hosted at the North Hall Data Center. Like a traditional storage array, StorSimple provides on-premises storage while acting as a gateway to cloud storage providers like Azure, Amazon Web Services, OpenStack, and Rack-Space. We will gain overflow capacity, replication, snapshots, file versioning, encryption at rest and the ability to run virtual machines directly out of the Azure cloud. ETS is currently running a pilot with Azure RemoteApp, a cloud application publishing offering, to provide campus users with consistent access to business applications such as Kronos, BARC and Hyperion. We are also exploring moving selected Microsoft SQL Server workloads to Azure SQL to enable predictable, scalable database services while minimizing hosting platform scalability and lifecycle support issues.