What We Do

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 What We Do

ENTERPRISE TECHNOLOGY SERVICES

Enterprise Technology Services (ETS) contributes to UC Santa Barbara's mission of research, teaching, and community service by serving as a resource and catalyst in partnering with the campus community to efficiently deliver IT infrastructure, project management, and enterprise application services to faculty, students, staff, and affiliates; and increasing the value and effectiveness of campus IT investments and implementations.

CHIEF INFORMATION OFFICER

  • Directs IT strategic plans, policies, programs and schedules to accomplish campus goals.
  • Facilitates campus-wide engagement related to IT issues and opportunities.

BUSINESS OPERATIONS & PLANNING

  • Oversees financial analysis and management.
  • Manages personnel, procurement, and space.
  • Provides organizational support.

BUSINESS RELATIONSHIP & SERVICE MANAGEMENT

  • Manages relationships with our service customers.
  • Ensures that our services fulfill campus needs.
  • Shares customer needs with service providers.

COMMUNICATIONS & OUTREACH

  • Plans communications strategy for ETS and the CIO.
  • Manages ETS website and social media content.
  • Produces forums, information sessions, and events.
  • Writes memos, newsletters, and reports.
  • Develops communication strategy for major projects.

ENTERPRISE END USER COMPUTING

  • Provides support for devices and applications.
  • Architects local, hosted, and cloud solutions.
  • Manages the Enterprise Technology Service Center.
  • Manages Email, Calendar, and Collaboration services.
  • Provides training for enterprise tools.

ENTERPRISE IT PROJECT MANAGEMENT OFFICE

  • Plans, manages, and delivers enterprise projects.
  • Protects IT investments through risk management.
  • Promotes project management practices and tools.
  • Ensures campus-wide input and engagement throughout the project lifecycle.
  • Supports organizational readiness for change.

ENTERPRISE SYSTEM INTEGRATION

  • Builds, integrates and supports enterprise systems.
  • Develops and supports the governance of enterprise architecture.
  • Manages the Data Warehouse.
  • Engineers identity and access management solutions.
  • Develops solutions for PeopleSoft systems.

INFORMATION SECURITY

  • Protects the confidentiality, integrity, and availability of data and the IT infrastructure.
  • Develops policy and standards.
  • Delivers consultative services, awareness campaigns, and risk assessments.
  • Reviews regulatory and contractual requirements.
  • Represents data security on governance bodies.
  • Coordinates incident response.

INFRASTRUCTURE

  • Manages the North Hall Data Center.
  • Hosts applications like the Data Warehouse, Kronos, PeopleSoft Financials.
  • Manages the core campus network.
  • Provides Windows Server Support.
  • Provides mainframe hosting services.
  • Manages the voice and cable television networks.
  • Manages the two-way/Public Safety radio systems.
  • Manages the inter-building communications physical infrastructure.
  • Provides network host vulnerability scanning.
  • Provides the Secure Compute Research Environment.
  • Provides the Video Security as a Service offering.