Enterprise Technology Service Center Project Update (January 2016)

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January 25, 2016

  • The ETSC staff are normalizing the service catalog and removing redundant or rarely used services to produce a more concise and cleaner list of service offerings.
  • ETS and Kronos stakeholders are working to transition Kronos support to the ETS Service Catalog. This initiative will provide the following benefits:
    • Multiple channels of service engagement for Kronos customers
    • Service Level Agreements
    • Metrics
    • Automated notifications
    • Surveys
  • ServiceNow will begin the configuration to onboard the next client onto the ETSC support model.