eduroam Service Frequently Asked Questions

eduroam (education roaming) is an encrypted, world wide roaming access service developed for the international research and education community. eduroam allows students, faculty, and staff from participating institutions to obtain wireless connectivity when visiting other participating institutions by simply opening their device. This makes connecting to the Internet easy and convenient for conferences, research, or other reasons.

Any member of the UCSB community with a valid UCSBnetID and current affiliation can use eduroam. They can also connect to participating institutions' wireless network service as long as they configure eduroam on their device(s).

Your account name must be entered in the form Your_UCSBnetID@ucsb.edu. Logins will fail if "@ucsb.edu" is not included. Use your UCSBnetID password.  Note: This might not be your actual email address. Do not change it to match your email address.

IMPORTANT: When planning to use eduroam at other participating institutions, we strongly recommend that you configure your device(s) while on the UCSB campus before you leave.

You must leave “@ucsb.edu” after your UCSBnetID. Appending @ucsb.edu is necessary to connect to the eduroam network both on and off campus. Note: This might not be your actual email address. Do not change it to match your email address.

Check the eduroam website for participating institutions in the US.

It is strongly recommended that you configure your device for eduroam while on the UCSB campus before you leave. Once you are at a participating campus, all you have to do is turn on your device and it will connect automatically!

For general eduroam questions, contact the UCSB Network Operations Center (NOC) at noc@ucsb.edu while you are still on campus. We will not be able to provide assistance once you are away. The NOC does not provide device configuration and does not provide support for eduroam for visitors from other institutions.

Make sure you use Your_UCSBnetID@ucsb.edufor your username when configuring. Note: You must use @ucsb.edu (which might not be your actual email address) for eduroam to connect on and off campus. The IT Help Center at other institutions likely will not be able to help you troubleshoot your connection.

As long as your UCSBnetID remains active and you have a current affiliation, you can continue to connect to eduroam.

Please see the eduroam website for news updates, and other relevant information.

Additional Service Information