Enterprise Technology Service Center (ETSC)

Printer-friendly version

The Enterprise Technology Service Center is a single point of contact for enterprise technical services and support at UCSB. Based on the Information Technology Infrastructure Library (ITIL) framework, the Enterprise Technology Service Center provides multiple channels of service engagement and a predefined portfolio and catalog of services including: Service Level Agreements (SLA), Operating Level Agreements (OLA), and Underpinning Contracts (UC). The Center is managed by the Enterprise End User Computing unit of Enterprise Technology Services.

The Enterprise Technology Service Center includes:

Training Videos

User Guide

Project Resources