Video Conferencing Service Frequently Asked Questions

No, anyone can join a meeting using the Zoom desktop application or mobile app. This means you can hold meetings with students, colleagues, or unaffiliated parties without having them create an account.

Any webcam and microphone will work with Zoom. For a list of value-added partners who help Zoom customers adopt their cloud meeting solution, see http://zoom.us/partners.

Audio feedback is generally caused by 3 possible instances:

  • A participant has both the computer and telephone speakers active
  • Participants with computer or telephone speakers that are too close to each other
  • Multiple computers with active audio in the same conference room

Generally, if you are hearing feedback, it is due to a device channeling audio back. Isolate each attendee to find the source.

  • Host can must the attendees one at time
  • Host can mute all, and unmute one at a time
  • Attendee can mute him/herself.

The source of audio feedback can also originate from:

  • Speakers (such as TV or sound bar) at a high volume
  • Echo cancellation has failed (device or performance issue)
  • A faulty microphone

UCSB does not recommend that users discuss confidential or sensitive information via Zoom. However, Zoom meetings may be encrypted by following these instructions.

1. Dial a local number. Please see https://zoom.us/zoomconference for a list of dial-in numbers by countries

2. You will be prompted to enter the meeting ID - the nine (9) or ten (10) digit ID provided to you by the host

3. You will be prompted to enter your unique participant ID - Press # to skip

Note: If you decided to Join via telephone after Joining via computer, please select Audio Options and Leave Computer Audio. Then enter #Participant ID#. Otherwise you may hear audio feedback or echo in the meeting.

Zoom meetings can be recorded from the desktop applications. To do so:

  • Click the Record button in the main video window. By default, only a host can record a meeting.
  • A host can allow other meeting participants to record through the Participants pop-up menu. Click Participants, hover over a user’s name, click More, and select Allow Record to allow that user to record the meeting.

Note: you will have to keep Zoom open after the meeting concluded to allow for the program to save and process the meeting. A progress bar will appear to indicate how much time remains.

Yes. You can start a meeting, and then leave the meeting, allowing attendees to continue on with that meeting. However, you cannot then start another meeting using the same account simultaneously. Only one meeting per account is permitted during a single time frame.