End User Support Technician II

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Under the supervision of the CNT2- Supervisor, the End User Support Technician II within Enterprise Technology Services (ETS) department, will provide IT support for IT incident and problem resolutions for all ETS IT Service Customers. Some of these departments may be located off-campus, but in the general vicinity of the UCSB Campus. 
Maintains an advanced technical understanding of current Windows and MAC operating systems, office productivity software, and standardized workstation knowledge to provide tier 2 support to ETS IT Service Customers. Maintains regular end user communication with strong ability to maintain effective client and colleague rapport. 
The End User Support Group provides support for standardized Windows and MAC workstations, printers, Ethernet LAN equipment, Mobile devices (iOS, Android, Chrome, OS, Windows Mobile), database systems, and software applications utilized by ETS IT Service Customers. In addition, this role will entail the support of collaboration tools, i.e. SharePoint, Connect email and calendaring.